Our event processing systems are gradually recovering. However, full recovery may take up to a few hours.
Posted Nov 26, 2020 - 15:03 AEDT
Investigating
Our main API powering the Assistant has now recovered, however interaction events (article views, searches, module clicks, etc) aren't currently being processed. We continue to investigate the latter.
Posted Nov 26, 2020 - 11:32 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 26, 2020 - 11:16 AEDT
Update
Service is slowly being restored. However, full recovery may take up to a few hours.
Posted Nov 26, 2020 - 10:40 AEDT
Update
The main issues are stemming from major AWS outages, which is bringing down a large portion of the internet at the moment.