All Systems Operational

About This Site

We are constantly monitoring the performance and availability of elev.io. We will post status updates here should there be any interruptions in service. If you are experiencing any issues or outages that have not been logged please reach out to support@elev.io

Content Management Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Dashboard / API Servers ? Operational
Queue Server ? Operational
AWS cloudFront Operational
AWS s3-us-standard Operational
Partners Operational
Help Scout Help Desk API Operational
Help Scout Docs API Operational
Desk API Operational
Uservoice API Operational
Segment Analytics.js CDN Operational
Additional Services Operational
Payment Gateway ? Operational
Error Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Embeddable API Availability
Fetching
Internal Content API Availability
Fetching
Hosted KB Availability
Fetching
Past Incidents
Nov 30, 2022

No incidents reported today.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022
Postmortem - Read details
Nov 28, 09:50 AEDT
Resolved - On Saturday 27th November there was an incident affecting the Elevio hosted KB which caused it to become intermittently unavailable between 19:10 and 23:30pm UTC. The issue was caused by a resource leak in the KB proxy server, where file descriptors (fd) failed to close after reading a certificate thus rejecting new connections once the fd limit was reached. The issue was caused by a bug in the underlying proxy server software, and was resolved by updating the proxy server software to the latest version.

We apologise for this disruption in our service. The issue was particularly difficult to track down since there were no recent updates to the proxy server, and the unfortunate timing of the event (Saturday night / Sunday early morning) meant extra delays in getting the daytime team up to speed

Nov 27, 06:00 AEDT
Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.

Nov 16, 2022

No incidents reported.