All Systems Operational

About This Site

We are constantly monitoring the performance and availability of elev.io. We will post status updates here should there be any interruptions in service. If you are experiencing any issues or outages that have not been logged please reach out to support@elev.io

Content Management Operational
90 days ago
100.0 % uptime
Today
Infrastructure Operational
Dashboard / API Servers ? Operational
Queue Server ? Operational
AWS cloudFront Operational
AWS s3-us-standard Operational
Partners Operational
Help Scout Help Desk API Operational
Help Scout Docs API Operational
Desk API Operational
Uservoice API Operational
Segment Analytics.js CDN Operational
Additional Services Operational
Payment Gateway ? Operational
Error Reporting Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Embeddable API Availability
Fetching
Internal Content API Availability
Fetching
Hosted KB Availability
Fetching
Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020
Resolved - This incident has been resolved.
Dec 4, 22:04 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 21:26 AEDT
Investigating - We are currently investigating this issue.
Dec 4, 21:12 AEDT
Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - All systems are now operating normally.
Nov 26, 20:37 AEDT
Monitoring - Our event processing systems are gradually recovering. However, full recovery may take up to a few hours.
Nov 26, 15:03 AEDT
Investigating - Our main API powering the Assistant has now recovered, however interaction events (article views, searches, module clicks, etc) aren't currently being processed. We continue to investigate the latter.
Nov 26, 11:32 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 11:16 AEDT
Update - Service is slowly being restored. However, full recovery may take up to a few hours.
Nov 26, 10:40 AEDT
Update - The main issues are stemming from major AWS outages, which is bringing down a large portion of the internet at the moment.

More information on the current status of AWS can be seen here: https://status.aws.amazon.com/
More details from other major applications being down: https://www.theverge.com/2020/11/25/21719396/amazon-web-services-aws-outage-down-internet
Nov 26, 07:44 AEDT
Investigating - We are currently investigating downtime with a number of AWS services, we will report back when we have further information
Nov 26, 01:30 AEDT
Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.